PAYMENT POLICY

If your subscription relies on a credit card payment, we will automatically charge your card for the subscription fee and any applicable fees for using the GUARDIAN software you have selected. If any portion of the fees are not paid in a timely manner, or if we are unable to process the transaction using the credit card information you provided, we reserve the right to revoke access to your GUARDIAN account and use of the GUARDIAN software. If you do not repay your outstanding balance within thirty (30) days of us notifying you that your payment is overdue, we reserve the right to suspend or terminate access to your GUARDIAN account. You will be responsible for all outstanding payments. If you wish to use a different credit card or update your card information, you may change your details by accessing your account page. If your credit card expires, your continued use of GUARDIAN services constitutes your authorization to continue charging that credit card, and you remain liable for any unpaid amounts. It is your responsibility to keep your contact and payment information up to date. By signing up for a GUARDIAN account, you hereby accept these payment terms and conditions.

REFUND POLICY

This policy applies to all purchases of GUARDIAN software. It is essential that you read these terms carefully before paying for your subscription, as they include important information regarding your rights and the restrictions and inclusions applicable to your purchase. By placing an order, you agree that your purchase is subject to this policy.

iPhone JAILBREAK

If you wish to install GUARDIAN on an iPhone, you MUST jailbreak it. GUARDIAN cannot be installed on an unjailbroken iPhone.

No refund will be issued to any customer who is unable to jailbreak their iPhone and/or iPad. The compatibility page on this site clearly states that all iPhones and iPads must be jailbroken prior to installation, and the customer agrees to this requirement.

REFUND POLICY

For the refund policy to apply, you must contact us within 14 (fourteen) days of subscribing to GUARDIAN services. If you do not notify us of any issues within the first 14 days of purchasing your GUARDIAN subscription, the refund policy will not apply.

PARTIAL REFUND

We reserve the right to withhold a portion of the subscription fee if the refund falls under one of the following conditions:

– If you seek a refund (for any reason) after 14 days of purchasing your GUARDIAN subscription, we will retain 40% of the subscription fee.

– If you wish to use any of the features that are only available on a rooted Android phone but do not wish to root your target phone, we will retain 40% of the subscription fee. These features are highlighted on our features pages.

REPEAT PURCHASES

Refunds can only be applied to the first GUARDIAN subscription. No refunds will be available for additional purchases or for more than one subscription at a time. Your money can only be refunded once.

If you purchase additional GUARDIAN subscriptions subsequently, any refund requests will not be considered.

REFUND DENIAL SCENARIOS

Events beyond our control do not qualify for a refund. This includes the following scenarios:

If the Customer refuses to update GUARDIAN to the latest available version, if the target phone is updated.

If the target phone experiences a memory wipe or is reset by the user.

If the target phone or its operating system is not compatible with the GUARDIAN application, or if the user knowingly modifies the target phone or its operating system to one that is not compatible with GUARDIAN.

The target phone loses internet connection for any reason (due to lack of credit, service interruption, roaming issues, etc.).

If a customer refuses to follow the installation and troubleshooting guidelines provided by our technical support team.

If data BEFORE installing the application has not been uploaded to the web account.

If the customer does not have physical access to the device to be monitored or does not know the password to unlock it.

If the GUARDIAN software has been detected by an antivirus program or by the person being monitored.

If the monitored device needs to be reset to factory settings (hard reset).

If the Customer refuses to jailbreak the iPhone/iPad.

Personal reasons unrelated to GUARDIAN’s business (“I changed my mind,” “I made the purchase by mistake,” etc.).

REFUND PROCEDURE

To request a refund, please email our sales department at sales@guardian.mobi or visit our Customer Support section and submit a request. We do not accept refund requests via Live Chat. We will typically respond within 1-3 business days.

CANCELLATION

GUARDIAN services can be purchased on a subscription basis. If you decide to subscribe to GUARDIAN services with a subscription, the amount will be charged via a Payment Processor using your credit card. Your subscription will automatically renew at the end of your subscription period, depending on the GUARDIAN service you choose. You can cancel automatic subscription renewal at any time by visiting your personal area. Once you cancel your subscription, you will only be charged until the end of the current subscription period. All fees and charges are non-refundable, and there are no refunds or credits for partial use of services. To be clear, once you have paid for a subscription, you will not be refunded any amount paid for that subscription period.

LIABILITY

Hyperlinks

GUARDIAN provides hyperlinks to other client websites, particularly those of its payment partners. However, GUARDIAN cannot verify the legality of the content of these sites and cannot be held responsible for any information or services provided on these sites.

The data collected on these sites is not shared with GUARDIAN, which is not responsible for their processing.

Termination of Services

If you use the Site and/or the Services in a manner that does not comply with these Terms and Conditions, GUARDIAN reserves the right to suspend your account and all services subscribed to by you with immediate effect, without prejudice to GUARDIAN’s other rights and remedies. In this event, all subscriptions will terminate immediately, and all credits purchased under any plan will be automatically forfeited without refund.

Governing Law

The contract between Guardian Ltd. UK and the Customer arising from the provision of services, including the audit and these Terms and Conditions, is governed by United Kingdom law.

These terms are subject to change at any time without notice.